Victoria's Secret
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Victoria's Secret

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Victoria's Secret


The leading specialty retailer of apparel, lingerie, bras, panties, sleepwear, hosiery and more.

Top Questions From Consumers Regarding Victoria's Secret.

1. My order has shipped but I still can't track it. How can I find out where it is?
Tracking information may not be available for the first 24 to 48 hours after you receive your shipping confirmation email. If 48 hours have passed and you're still unable to track your order, please call 1.800.411.5116 or email customercare@victoriassecret.com

2. What does "You may receive several shipments to complete the fulfillment of your order." mean in reference to my order?
If you ordered several items to be delivered to the same address, VS will make every effort to send available items together. If VS are unable to fulfill your order in one shipment, VS may send them to you in separate packages to complete the fulfillment of your order. VS will also send you an email informing you of the status of your order.

3. What is VS Returns Policy?
Refunds will be credited in the same form as they were paid if an item is returned within 90 days of purchase. If an item is returned more than 90 days after purchase, a return will be administered in the form of a merchandise credit redeemable with your next purchase.

4. How can I use an Offer Code online?
To redeem special offers, customers must select the offer code box on the shopping bag page and then enter the offer code(s) at checkout. After entering offer code(s), offer adjustments will be made to eligible orders at checkout. Offers may require purchase from a specific catalogue(s), and do not apply to Gift Cards, Egift cards, gift wrap, shipping or taxes. Offers are valid while supplies last. Please see specific offer details for complete terms and conditions, including expiration date and other exceptions. All orders are subject to verification.

5. I received an E-gift Card in an email. What is it? How can I use it?
E-gift Cards can be redeemed towards any online purchase. To activate your E-gift Card, you must be registered and signed in to Your Account at VictoriasSecret.com. After you're signed in, just click on the link that appears in your E-gift Card email. If you can't click on the link, cut and paste the link into your browser. When activating your Egift Card, make sure your email address matches the address where your Egift Card was delivered (it does not have to match the email address in Your Account. As you add items to your shopping bag, VS will deduct the cost based on the balance of your E-gift Card. Your final E-gift Card balance will be visible at Checkout or you can check your balance anytime just by signing in to Your Account.

6. How can I pay my Victoria's Secret Angel Card bill?
You can pay your Victoria's Secret Angel Card in stores or online. You can also make a payment by phone There is a $10 fee to pay by phone.

7. When checking on the status of my order I received an "In Process" message. What does that mean?
In Process" means that your order is in the early stages of shipping. Changes to your order cannot be made during this time, but you can always call to make a return or exchange once your order has arrived.

8. Why am I not able to log in to my account?
If you have not logged in to your account in the past 18 months, it will no longer be active and you will need to create a new account. Also remember that usernames, email addresses and passwords are case sensitive.

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